Refund Policy
1. Introduction
This Refund and Cancellation Policy outlines the circumstances under which Amenity IWM Services may issue a refund for consulting services, including Integrated Weed Management (IWM) Audits and IWM Plans. This policy should be read in conjunction with our full Terms of Service / Client Engagement Policy.
2. General Service Refund Principle
Our services involve the application of expert knowledge and time, often incurring costs (such as travel, research, and scheduling) from the point of engagement. Refunds are generally not provided for work that has been completed or for advisory reports that have been delivered.
3. Service Cancellation by the Client
If the Client needs to cancel a confirmed service engagement (Audit, Plan, or Consulting):
Cancellation TimelineRefund Policy (of total service fee)Notes
15 or More Days before the scheduled start date (e.g., site visit or initial documentation review)Full Refund of any retainer or fees paid.No costs incurred by Us yet.
8 to 14 Days before the scheduled start dateRetainer Fee is Non-Refundable. Any amount paid exceeding the retainer will be refunded.Covers administrative and scheduling costs.
7 Days or Less before the scheduled start dateNo Refund of the full contracted fee or retainer.Significant time and resources have been blocked out and cannot be reallocated.
After Work CommencesNo Refund. The Client is liable for the full contracted fee.This includes documentation review, research, or any preparatory work agreed upon.
4. Rescheduling by the Client
We understand that unexpected circumstances may arise for large organisations.
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If the Client requests to reschedule a confirmed service more than 7 days before the scheduled date, we will make every effort to accommodate the request at no additional charge.
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If the Client requests to reschedule 7 days or less before the scheduled date, an administrative fee of £300 may be charged to cover Our costs and time lost.
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Failed Access: If we arrive at the agreed site and are denied access or the Client's representative is not present, the service will be deemed cancelled by the Client, and no refund will be provided for that service day.
5. Service Discrepancy and Dispute Resolution
If the Client believes the final Audit Report or IWM Plan delivered does not meet the standards outlined in the agreed-upon Proposal/Service Agreement, the following dispute process applies:
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Written Notification: The Client must notify Amenity IWM Services in writing (via email to integratedweedmanagement@gmail.com) within 14 days of receiving the final report, detailing the specific reasons and evidence for the alleged discrepancy.
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Review and Response: We will review the complaint against the original Proposal/Agreement terms. We will provide a formal response within 14 days outlining Our findings.
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Resolution: If a genuine deficiency in Our work is identified, We will first attempt to rectify the issue by revising the report or providing additional supporting materials at no cost.
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Partial Refund: A partial refund may be considered only if rectification is impossible and the deficiency materially affects the report's purpose. The amount will be determined solely by Amenity IWM Services based on the value of the non-deficient portion of the work.
Note: Disagreement with the professional opinion, findings, or recommendations in the Audit Report (which are based on Our expert analysis of legislation and best practice) does not constitute a deficiency and is not grounds for a refund.
6. Cancellation by Amenity IWM Services
If we are unable to perform the service due to unforeseen circumstances (e.g., severe weather, illness), we will notify the Client as soon as possible and:
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Offer an immediate reschedule at no additional cost; or
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If a reschedule is not possible, a full refund of all fees paid, including the retainer.
7. How to Request a Cancellation or Discuss a Refund
All cancellation requests must be made in writing via email.
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Phone: 07595 851 444